Tuesday, October 03, 2006

Tuesday 3rd October 2006 - Frustrated of Essex!

All around me people are planting their overwintering onion sets and their garlic, but oh no, no not me, and why I hear you cry? Because I ordered them back in the summer from Marshalls and trusted they would arrive when ready. Yesterday I telephoned Marshalls to ask when I could expect them, and I was informed they were posted to me on the 21st September and I should have had them by now. As I clearly hadn't it was my responsibility to go to the postoffice and insist they look through their undelivered parcels to see if they had my onions! I did mention to the young lady that perhaps the postoffice would have hundreds of parcels and mine would hardly stand out.....she informed me that they wouldn't have hundreds of parcels with onion sets in!! Anyhow, if the postoffice didn't have them, I was to telephone again and they would see what they could do. By now, I was getting rather cross. I asked if they would take responsibility for my £22.00 plus P&P parcel, and she said, they would see what they could do!! As expected, no joy at the postoffice, so I called Marshalls again and explained the situation, and after a brief pause whilst she 'checked' she confirmed they would send me a replacement parcel immediately. Not very impressed I have to say. I think I will resist mail order next year and buy my onions, garlics and spuds from DIY stores and garden centres! At least then it will be my responsibility to purchase decent goods and get them home in one piece rather than trust a mail order service, and the less than impressive Royal Mail system.

Rant and grumble over now.

2 comments:

mc55 said...

Grrrr - how annoying. I've had relative good experience with Dobies (except for one garlic bulb had 3-4 segments missing) and T&M, although its slightly disappointing when you get order in dribs and drabs - how do they cover the postage ....

Emma Jane said...

Oh mc55, drives me potty! I have always brought from Marshalls and always had great service, so I feel quite let down. My reordered garlic has now arrived, and will go in on Monday - I am hoping to get some onion sets over the weekend so they can get in before the weather takes a turn.